Domestic Shipping Policy

Shipment processing time

All orders are processed within 1–4 business days of receipt.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email. Any items that will take longer than this to ship will be noted in the item description.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

All orders are currently shipped using the United States Postal Service First Class mail. Shipping times vary from 1-7 business days depending on location.

Shipment to P.O. boxes or APO/FPO addresses

Holy Smokes Supply Co. ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

If your order qualifies, you will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. Orders containing only stickers will be sent without a tracking number, but you will still receive an email when your order has shipped.

Customs, Duties, and Taxes

Holy Smokes Supply Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Holy Smokes Supply Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Holy Smokes Supply Co. will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Returns or Exchanges

All sales are final sales. Being a such a small business, we cannot accept returns, exchanges, or cancelations unless an item is damaged or something was shipped incorrectly. If for some reason you received a defective/incorrect item please contact us through the form on our website and we will make it right.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by filling out the contact form on our website.